Why am I not receiving the verification SMS? Complete troubleshooting guide

If you’re having trouble receiving verification codes via SMS on your phone, you’re not alone. This is one of the most common inquiries we receive, and the good news is that it usually has a solution. Here is a step-by-step guide to resolve issues with your verification SMS.

First Things to Check

The first step is the most basic but often overlooked: your message inbox is full. It may seem simple, but a saturated inbox literally cannot receive new SMS messages. Clear your inbox by deleting old messages, then try requesting the verification code again.

After clearing your inbox, restart your phone completely. A simple restart solves more problems than you might think. Once the device has rebooted, check that you have a reliable and strong network signal. A weak or unstable connection can prevent you from receiving SMS messages properly, so make sure you’re in an area with adequate coverage from your carrier.

Security Blocks and Apps That Might Interfere

Your smartphone probably has security apps or programs installed. Some of these may be blocking SMS messages without you noticing. If you suspect this is the issue, try temporarily disabling these security apps while sending your verification request. Once you receive the code, you can re-enable them.

Contact Your Carrier and Verify Your Plan

If the above steps don’t work, the problem might be with your mobile carrier. Your mobile plan could have been suspended, blocked, or deactivated for some reason, preventing you from receiving new messages. Contact your carrier to verify the status of your line.

Alternatives if You Have More Than One SIM

If you have a dual SIM phone, try switching the SIM card to another slot. If you have access to another smartphone, you can also insert your SIM into that device and try again. This will help determine whether the issue is with your phone or your SIM card.

When Nothing Works: Contact Support

If none of these solutions resolve your verification code issue, it’s time to seek professional help. Send us a case through our support form and include your UID. Our technical team will review your specific situation and provide you with a personalized solution.