Your Complete Guide to Identity Verification and KYC Compliance

Getting started with crypto trading requires proper identity verification and KYC (Know Your Customer) compliance. Understanding the different levels of identity verification will help you determine which account tier suits your trading needs and withdrawal requirements. This guide walks you through each stage of the verification process, ensuring you can smoothly set up your account and begin trading.

Understanding the Three Levels of KYC Verification

The identity verification and kyc process is structured into three progressive tiers: Standard, Advanced, and Pro. Each level unlocks different benefits and withdrawal capabilities. Standard verification establishes your basic identity, Advanced adds address confirmation, while Pro includes enhanced due diligence for users requiring additional compliance checks. Your chosen tier directly affects your account privileges and transaction limits.

Getting Started: Initial Setup for Identity Verification

To begin your identity verification journey, start by accessing your account settings. Navigate to your profile menu located in the top-right corner of the platform, then select Account. You’ll see an “Identity Verification” section under Account Info—click “Verify Now” to enter the kyc verification portal.

The first critical step is selecting your country of residence. This choice influences your entire verification pathway, as regulatory requirements vary by location. Make sure you select the correct country, as modifications after confirmation may require additional identity verification steps. Some regions have special verification requirements that will be flagged during this process.

Step 1: Proof of Identity Documentation

Once you’ve confirmed your residence country, proceed to the Proof of Identity section. Here you’ll need to select both the country that issued your ID and your document type (passport, driver’s license, national ID card, etc.).

Submitting Your Identity Document:

• Upload clear, high-resolution photos of your identity document
• The image must clearly display your full name and date of birth
• Ensure all corners of the document are visible and unobstructed
• Different countries have varying document requirements, so review the special requirements section if your country isn’t immediately apparent
• Most file formats are accepted (JPG, PNG, PDF, etc.)

After document submission, you’ll proceed to facial recognition. Use your laptop camera or scan the provided QR code with your mobile device to complete the face verification process. This biometric step ensures the document matches your identity.

Troubleshooting Identity Verification Issues: If you can’t access the facial recognition page after multiple attempts, it may indicate that your submitted document doesn’t meet requirements or you’ve exceeded the submission limit within a short timeframe. Wait 30 minutes and try again. If the problem persists, contact Customer Support through the help center to resolve the issue.

Step 2: Identity Assessment Review

Once you complete your identity document verification, an Identity Assessment typically processes automatically in most cases. However, some users will receive an Identity Assessment Questionnaire that requires manual completion. When this happens, you’re responsible for ensuring all provided information is accurate and truthful.

You can monitor your kyc verification status through the verification progress bar displayed on your account dashboard. Users who don’t pass the Identity Assessment won’t be able to complete Standard verification and will be unable to access trading features requiring this verification level.

Upon passing Standard verification, you can now deposit funds and begin trading. For additional details about account privileges and restrictions, consult the KYC FAQ.

Step 3: Proof of Address for Advanced Tier

Proof of Address verification can only be initiated after you’ve successfully completed Standard verification. This step is required for the Advanced level of identity verification.

Acceptable documents include:

• Recent utility bills (electricity, water, gas)
• Bank statements
• Government-issued residential proof
• Other official documents showing your current address

Critical Requirements: Documents must be dated within the last three months. Any address proof older than three months will be automatically rejected. Make sure your chosen document clearly shows your current residence address and falls within the acceptable timeframe.

You can review any previously submitted information from your Identity Verification page—click the eye icon to view your details. Note that Google Authenticator verification is required to access your submission history. If you notice any discrepancies in your submitted information, reach out to Customer Support to request corrections.

Step 4: Enhanced Due Diligence for Pro Level

To reach Pro level identity verification, you’ll need to complete Enhanced Due Diligence (EDD). This higher-tier verification requires you to complete a detailed questionnaire and provide supporting documents proving your income source.

The EDD process may take longer to review due to its comprehensive nature. Important to note: even after completing EDD, you might be asked to submit additional documentation when making withdrawal requests or engaging in fiat currency transactions. This ensures ongoing compliance with regulatory standards.

Final Verification Status and Next Steps

After progressing through the appropriate verification levels for your account, you can access your full kyc compliance status on the Identity Verification dashboard. Each stage builds on the previous one—Standard leads to Advanced, which opens access to Pro-level features and higher withdrawal limits.

If you need clarification on any verification requirements or encounter issues during the identity verification process, the comprehensive FAQ section provides detailed answers to common questions. Should you experience technical difficulties or have concerns about your kyc status, submit a support case through the help center for personalized assistance.