What does deactivating an account mean, and why is it important to understand

When you decide to stop using your profile on the platform, deactivating your account is an irreversible step that completely blocks access to your account. This is an important consideration, especially if you plan to create a new profile in the future. The system enforces strict restrictions to protect security and prevent abuse.

Deactivate Profile: Can I Reuse Email and Phone Number for a New Registration?

Unfortunately, after discontinuing the use of your profile, you will not be able to create a new account using the same contact information. The system has the following strict restrictions:

The email address linked to the deactivated profile is blocked from all future registrations on the platform. This means that even if you want to start over, this email can no longer be used.

The mobile phone number associated with the account also cannot be reused. If the phone was the primary login method, it cannot be linked to another profile.

If your account has completed full identity verification (KYC), using the same documents and official name for verifying a new profile is prohibited. This measure is in place for internal record-keeping and regulatory compliance.

Can I Log Into a Deactivated Account After Its Deactivation?

Once a profile is officially deactivated, restoring access through a standard login is impossible. The system automatically blocks all login attempts with that account.

Re-activation Process for a Deactivated Profile

If you change your mind and want to recover your profile, there is an option for self-reactivation. The system provides a special tool for access recovery that you can use independently.

Important restriction: the self-reactivation service is temporarily unavailable for the first 24 hours after deactivation. This is to ensure the firmness of the decision and prevent accidental actions. After this period, you will be able to restore your account.

Account Hacked – Deactivation and Recovery Procedures in Case of Compromise

If your profile has been compromised or used without authorization by a third party, you need to contact support immediately. Do not rely solely on standard deactivation procedures.

Reach out to technical support through the official contact form and describe the incident in detail. Include all suspicious activities you noticed and when you first discovered the issue. Support will conduct a full investigation, help you secure your account, and provide further instructions for restoring safe access.

When working with a compromised profile, specialists may suggest additional security measures and verification steps beyond the standard procedure. This will protect your interests and prevent further unauthorized operations.