How to Complete Verification on a Crypto Exchange: A Complete Guide for Beginners

If you’ve just created an account on a cryptocurrency exchange and are ready to start trading, the first step is mandatory identity verification. Let’s go over how to complete verification quickly and smoothly. The entire process is divided into several stages, each unlocking new trading and withdrawal capabilities.

Why Identity Verification Is Needed and How It Works

Identity verification (KYC — Know Your Customer) is not just a formality. It is a mandatory requirement imposed by financial regulators worldwide. Every serious exchange uses KYC to combat money laundering, terrorist financing, and other financial crimes.

For you as a user, this means one thing: verification is necessary to access the full platform functionality and to withdraw your earned cryptocurrencies without restrictions. Without verification, you simply won’t be allowed to use the service.

Three Levels of Verification: Which One to Choose

The verification system is built like a privilege ladder. The higher the level, the greater the limits and capabilities:

Standard Level — basic verification requiring identity confirmation (a photo of your passport or national ID and a face scan). At this level, you can trade and deposit funds, but there are withdrawal limits.

Advanced Level — adds proof of residence (utility bill, bank statement, or official letter). This significantly increases your daily withdrawal limit.

Pro Level — comprehensive extended verification. You need to fill out a detailed income source questionnaire and provide supporting documents. At this level, there are virtually no restrictions, and you gain premium user status.

In some countries, requirements may differ. For example, high-risk regions might request additional documents or information.

Step-by-Step Guide: How to Complete Identity Verification

The process begins with your profile. Click on the profile icon in the top right corner of the navigation panel, then select Account.

Find the Account Information section and click the Start button next to the KYC Verification column. The system will open the Identity Verification page.

First step — select your country and region of residence. This is important because the verification process may vary depending on your location. Changing this later can be complicated and may require a new check.

Second step — confirm your identity. Choose the country where your document was issued (passport, driver’s license, or national ID). Then specify the document type.

Third step — upload clear photos of your document. Make sure:

• Your full name and date of birth are clearly visible
• The entire document is in the frame
• No alterations or damage are present
• The image quality allows reading all data

The system accepts various formats — JPG, PNG, PDF, etc. But it’s best to upload the highest quality images.

Fourth step — face recognition. You will need a camera. You can do this directly from your laptop or scan a QR code with your smartphone and complete the process on your phone — which is more convenient.

If face recognition fails after several attempts, there could be two reasons: either the uploaded document does not meet requirements, or the service is experiencing high demand. Try again after 30 minutes. If issues persist, contact support and submit a request via the website form.

KYC Evaluation and Unlocking Trading Capabilities

After confirming your identity, the system usually automatically evaluates your profile. However, some users may need to fill out an additional questionnaire for KYC assessment.

Remember: all information must be accurate and truthful. The system may verify data and detect discrepancies.

On the verification page, you will see the verification status. Once approved, you gain access to trading and can deposit funds. If you do not pass KYC assessment, the standard verification will remain incomplete, and some features will be inaccessible.

Address Verification: Second Stage of Verification

To upgrade to Advanced Level, you need to verify your residence address. This can only be done after completing the standard verification.

The system accepts only official documents:

• Utility bills (electricity, gas, water, internet)
• Bank statements
• Official letters from government agencies

Important requirement: the document must be dated within the last three months. Any older documents will be automatically rejected.

Upload the document via the KYC verification page. If you want to check what you’ve submitted later, click the eye icon on the verification page. To view, you will need to enter the code from Google Authenticator (two-factor authentication).

If you notice errors in the submitted information, contact support immediately through the website form. It’s better to correct data right away than to wait for withdrawal blocks later.

Extended Verification for Pro Level

If you want maximum capabilities and full unrestricted trading, you need to undergo an extended due diligence (EDD).

Click the Verify button on the verification page and start filling out a detailed questionnaire. You will need to describe your income sources and upload supporting documents:

• Employment verification letter
• Business documents (if you are an entrepreneur)
• Account statement showing income (if from investments)
• Other relevant documents depending on your situation

In rare cases, even after successful EDD, the platform may request additional documents for large withdrawals or fiat payments. This is standard procedure to protect both parties.

Common Issues and How to Resolve Them

Issue: the system states the document does not meet requirements.
Solution: ensure the photo shows the entire document clearly, with readable text, no glare, shadows, or fingers obscuring information. Retake the photo in good lighting.

Issue: face recognition fails.
Solution: try on a different device, remove sunglasses, ensure good lighting on your face, not against a bright background.

Issue: verification status is stuck for a long time.
Solution: even with automated checks, delays of several hours can occur. If more than 24 hours pass, contact support.

Now you know how to complete verification thoroughly and securely. The entire process takes about 5 to 30 minutes depending on your internet speed and photo clarity. The key is to prepare your documents in advance and upload high-quality images. Good luck with your trading!