Trust Wallet Extension Security Incident Latest Update: 2,630 Claims Pending, Users Should Be Cautious of Alert Banners

【ChainNews】The official team of Trust Wallet has just released the latest update on the handling of the browser extension security incident. Forensic investigations are still ongoing, and Google has upgraded the ticketing process. The team is awaiting feedback on the Chrome Web Store review logs. Meanwhile, the affected remote work devices are in transit and will be sent to the security team for more in-depth inspection.

Users should pay special attention: the extension can now detect whether a wallet on their device has been compromised. If any anomalies are found, a prompt will appear. Users who see this prompt must act immediately—migrate assets to a new wallet quickly and abandon the old one to prevent further losses. Conversely, if no prompt appears, it indicates that your device is safe, so no need to worry.

Compensation is a major undertaking. Trust Wallet has received over 2,630 claims and reimbursement requests, which is more than ten times the usual number of support tickets. The amounts range from $1.05 million to $3.5 million, which is quite substantial. The official team aims to ensure every penny is paid to the victims, while also filtering out false claims from scammers and hackers. This has caused processing speeds to be slower than users expect. The team is optimizing tools and procedures and is developing new extension features to improve accuracy. Customer support staff are under immense pressure, but they are working tirelessly and actively recruiting new team members to bolster their capacity.