There's a real tension when it comes to how certain major platforms approach operations. On one hand, outsourcing customer support to cut overhead raises legitimate concerns—data security, user safety, capital protection all feel compromised when you're dealing with fragmented teams. On the flip side, you've got leadership that genuinely pushes for retail-friendly innovation: stablecoin yields, better accessibility, products actually built with everyday users in mind. It's that weird paradox—you want to support platforms moving the industry forward, yet the operational shortcuts undercut the very trust they're trying to build.