Ping An 84 Diamond Model Story - Ma Mei: Unwavering Dedication, Lighting Up a Diamond Life

She set sail from the warm harbor of being a full-time mom, heading into the vast ocean of unfamiliar markets; she uses her original intention as her boat and her professionalism as her oar, forging ahead through the waves of the insurance industry. She is Ma Mei, an insurance agent at Ping An Life Xiamen Branch, a long-termist in the insurance industry who has built a career monument with 85 months of diamond-level performance.

Bravely Starting from Zero

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In 2013, Ma Mei ended four years of full-time motherhood and resolutely entered the insurance industry. As a newcomer from out of town, she chose to start in an unfamiliar market. Facing repeated rejections and communication obstacles, she never backed down. Over more than three years of dedicated effort, she gradually established stable client relationships and developed a deep sense of belonging to the insurance profession. Under the influence of the company’s professional atmosphere and long-termist culture, she gradually understood and embraced the “Diamond Spirit”—a force that is polished through persistence and shines through service, quietly taking root in her heart.

In early 2017, Ma Mei set a new career goal: to continuously improve her professional skills and maintain a steady service rhythm. She firmly believed: “As long as I persist in doing the right thing, I will see results.” On this new journey, she faced challenges head-on and never stopped growing. Especially during 2019-2022, when the insurance industry faced unprecedented challenges. “At that time, the rhythm was disrupted, and many colleagues chose to change direction, but I always believed that service to clients cannot be interrupted,” Ma Mei said. She valued how to maintain stable service quality amid change, prioritizing clients’ protection needs. Over the years, this client-centered rhythm has deeply integrated into her daily work, embodying her original professional commitment.

On the path of professional growth, Ma Mei often faces dual pressures from family and work. For example, in March 2025, she had to care for a child about to take the high school entrance exam while handling household chores. With only two or three days left, she still hadn’t completed her work schedule and felt anxious and stressed. “It’s easy to give up; I could find a hundred reasons,” she said. But she told herself, “Don’t rush. Calm down. Since I chose this career, I must be responsible to my clients and to my own perseverance.” Over the years, it’s this calm and steady mindset that has helped her continuously improve her professional skills, serve each client diligently, and gradually forge a firm and composed “service heart.”

When facing setbacks, Ma Mei never gives up easily. Instead, she actively seeks growth opportunities. She often consults with outstanding partners and exchanges insights with positive-minded people to draw strength. “I started from scratch in Xiamen, visiting clients one by one,” she recalls. Looking back on her journey, she feels deeply grateful. Today, she has built her own client circle and earned sincere trust. Over the years, this support and recognition from clients have made her more open-minded and more determined. She believes that only by truly thinking from the client’s perspective can she provide valuable service and go further.

Passing on the Diamond Spirit: From Career to Family

Personal growth is inseparable from the “Diamond Spirit.”

With over 12 years in the industry, Ma Mei has gained a deeper understanding of the “Diamond Spirit”: it’s not just a symbol of achievement but an inner strength—representing a commitment to long-termism, pursuit of professional value, and continuous self-polishing toward a better self.

“Every effort that is seen and recognized makes me more confident in the meaning of persistence,” Ma Mei said. “Just like diamonds need time and pressure to form, personal growth also requires constant challenge and breakthrough.” On the company platform, she has not only gained opportunities for professional development but also continuous motivation to improve. This positive cycle has made her more confident and resolute in serving clients.

This pursuit of excellence also influences her family education deeply. “I don’t rush to teach my children specific knowledge but influence them through my own continuous effort,” Ma Mei believes. She trusts that parental persistence and self-discipline are the best education for children. She hopes to tell her children through her own experience: growth is not instant but shines gradually through repeated perseverance.

Good Habits Lead to a Steady “Diamond Path”

Since entering the industry, Ma Mei has always maintained her service初心, carefully explaining policies to each client. She has a habit she has kept for nearly ten years: annually organizing policies for clients at the same time, analyzing coverage gaps. She sees each policy as a family that needs long-term protection. Family members of different ages have different needs. Insurance is not a one-time sale but a continuous promise. She regards “policy review” as a key part of service, akin to quality control in manufacturing, ensuring the recommended products truly meet clients’ actual needs.

She emphasizes rhythm and adheres to “habit before action,” breaking down annual goals into monthly, weekly, and daily tasks, planning her work scientifically. Combining her own situation, she insists on visiting two clients daily, balancing efficiency and life.

Currently, she serves fewer than a hundred clients, but each one is a “true client” maintained over the long term. She always communicates without pressure, earning trust through professionalism and sincerity, leading to natural transactions.

In her 12 years of practice, she has also led a team of over ten people, demonstrating the “Diamond Spirit” by example. Whenever new members join, she encourages them to set goals and stay firm in their beliefs, moving forward with the team. “The best education is leading by example,” she hopes her persistence and faith can pass the “Diamond Spirit” to more people, inspiring more newcomers to pursue a professional and steady insurance career.

To her, insurance sales are fundamentally about long-term service, not short-term selling. It’s a career that requires time to accumulate; rushing is not the way. Only by truly caring for clients and solidly providing service can one go further.

“When I first started, people around me thought I wouldn’t last three months. I never expected to stay over twelve years,” Ma Mei said with a smile. She knows well that it’s the trust of clients, industry recognition, and her unyielding belief that have supported her all along.

Polishing Through Persistence, Growing Through Professionalism

She always believes that the future of the insurance industry will become easier, and more people will understand insurance. As someone deeply involved in the industry for many years, she knows that only by continuously enhancing her professional skills can she truly match the increasing knowledge level of clients. As clients’ understanding improves, it accelerates the evolution of professional standards, driven by ongoing service innovation and upgrades.

Besides solid foundational service, she is actively exploring new models that integrate online and offline channels, providing more efficient and closer-to-client insurance services. She is steadily moving from an insurance salesperson to a benchmark agent who delivers warmth through insurance.

On the path to achieving a “diamond life,” faith remains the guiding light. Ma Mei firmly believes: “The one who defeats you is not others but yourself. As long as you believe you are doing the right thing, stay committed to your goals, keep your original intention, and take each step steadily, results will come—perhaps not immediately, but surely in the future.”

“Diamonds don’t shine overnight; they are the result of continuous polishing and perseverance over time.” Ma Mei’s persistence embodies the “Diamond Spirit”: not being troubled by short-term goals or gains and losses, but constantly refining and growing through long-term service.

She has gained growth and recognition professionally, and also brightened her life through service, warming countless families. This “Diamond Path” relies on the solid support of her company platform and the shared exploration and growth with her team and newcomers. She is willing to continue forward, guided by professionalism and faith, letting the “Diamond Spirit” shine on more people.