9 Factors to Check When You Can't Withdraw Cryptocurrency

When you feel unable to withdraw cryptocurrencies, there are actually multiple possible reasons. Security measures, system restrictions, input errors, and more can all block withdrawals. Here, we will explain the main factors that can cause withdrawal issues and how to address each one in detail.

When Assets Are Locked

Waiting for Blockchain Confirmation After Deposit

Even after funds are reflected in your account’s available balance, the assets remain temporarily locked until a certain number of blockchain confirmations are completed. During this period, you cannot withdraw or transfer those assets to a funding account.

A popup indicating the lock status should appear on the screen. The required number of confirmations varies depending on the blockchain type, and details for each chain can be checked from the deposit screen. The remaining confirmation count and locked assets are clearly shown in your deposit history.

Lock by Purchase Platform

Assets acquired through the “Buy Crypto Assets” feature may be temporarily restricted from withdrawal if the system detects risks or anomalies in your account. A popup notifying you of the lock status will also appear in this case.

To see when your purchased assets will be available for withdrawal, open the “Crypto Asset Purchase” section in your funding account history and check the scheduled unlock times for each transaction.

Input Errors in Withdrawal Details

Mismatch Between Wallet Address and Chain Type

The most common mistake when entering a wallet address is selecting a chain type that does not match the address. For example, trying to withdraw an ETH chain address on the BSC chain, or vice versa. Since address formats differ by chain type, careful confirmation is necessary.

If you are unsure whether the address is correct, it is recommended to directly confirm the wallet address and corresponding chain type with the recipient.

Missing Tag or Memo

For networks like XRP, EOS, and others, additional information called “Tag” or “Memo” is required along with the wallet address. If the system determines that a tag or memo is necessary for the address, you must input this information before submitting the withdrawal request.

Incorrect or missing tags/memos can lead to loss of the transferred assets, so it’s essential to be very careful when entering this information.

24-Hour Withdrawal Restrictions Due to Security Measures

To protect your account and assets, certain operations trigger an automatic 24-hour withdrawal restriction. These operations include:

• Changing or resetting login password
• Changing registered phone number
• Changing or disabling email address
• Enabling/disabling withdrawal limit for new addresses
• Disabling or resetting Google Authenticator
• Changing or disabling fund password
• Transferring KYC information to another account
• Automatic reactivation of the account
• Deleting the key

After performing these actions, all withdrawals—on-chain crypto withdrawals, internal account transfers, fiat withdrawals, card transactions, P2P trades, etc.—are blocked. You must wait until the restriction period ends.

Withdrawal Limits Based on KYC Verification Level

Your daily and monthly withdrawal limits depend on your KYC verification level. If your desired withdrawal exceeds these limits, you need to complete a higher level of KYC:

• Unverified status: Up to 20,000 USDT equivalent per day
• Standard KYC completed: Up to 1,000,000 USDT per day, no monthly limit
• Advanced KYC completed: Up to 2,000,000 USDT per day, no monthly limit

The daily limit resets at UTC 0 each day, and the monthly limit resets at UTC 0 on the 1st of each month. All crypto withdrawal limits are unified and expressed in USD equivalent.

Discrepancy Between Available Balance and Withdrawal Amount

Attempting to Withdraw More Than Available Balance

If the withdrawal amount exceeds your available balance, the withdrawal will not proceed. If you can only withdraw less than your available balance, possible reasons include:

• Funds used in active orders: Funds allocated to open orders cannot be withdrawn. Cancel the relevant orders and transfer the funds back to your funding account to withdraw the desired amount.
• Bonus credits: Assets credited as bonuses are generally not eligible for withdrawal.

Falling Below Minimum Withdrawal Amount

Each chain type has a minimum withdrawal amount. If your withdrawal amount is below this minimum, the request cannot be processed. The minimum amount is automatically displayed on the withdrawal screen after selecting the chain type, so please check before submitting.

Handling During Network Maintenance

During wallet maintenance or blockchain network upgrades, withdrawals on the affected chain may be temporarily suspended. In such cases, selecting a different chain type may allow you to withdraw your assets.

Alternatively, you can wait until maintenance is complete and try again later, or set notifications to be informed when the process finishes.

Priority Checklist for Withdrawal Troubleshooting

If you cannot withdraw your crypto assets, it is recommended to check the following in order:

1. Asset Lock Status: Check for popup notifications or lock indicators.
2. Security Restrictions: Confirm that you haven’t changed account settings within the last 24 hours.
3. Withdrawal Destination Info: Verify that the address and chain type match, and check if a tag is required.
4. Balance Check: Ensure your available balance exceeds the withdrawal amount.
5. Minimum Withdrawal Amount: Confirm your withdrawal amount meets or exceeds the minimum.
6. System Maintenance: Check for any ongoing network maintenance notices.

By systematically reviewing these points, you can efficiently identify the cause of withdrawal issues.